11-13 September 2018
SKYCITY Convention Centre


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Day 2: Wednesday 12 September 2018

8.00 am

NZACA AGM and breakfast (members only)

Breakfast served from 7.45 am

8.00 am

Exhibition show breakfast

Serving a light breakfast between 8 am and 9 am. The exhibition show will be open for those not attending the AGM.

8.30 am

NZACA Strategy Session (members only)

9.30 am

Meeting our international obligations under OPCAT
Peter Boshier, Chief Ombudsman, Office of the Ombudsman

Click here to view Peter's presentation

Click here to view the Fact Sheet


 Valuable learnings HDC gains from analysing aged residential care complaint data and records
Rose Wall, Deputy Commissioner Disability, Health and Disability Commission

Click here to view Rose's presentation

10.50 am

Morning tea

11.25 am

NZACA/EBOS Healthcare Excellence in Care Award finalist presentations

  • Arjo Training and Staff Development Award category
  • Jackson Van Interiors Built and Grown Environment Award category
  • Invacare Small Operator Industry Award category

12.15 pm

Excellence in Governance
Graeme Nahkies, Director, BoardWorks International

Click here to view Graeme's presentation

Sponsored by Medi-Map

1.00 pm

Lunch and stand draws

2.05 pm

Advocacy, lobbying and its place in the new normal
Johnson, Consultant/Former CEO, Fish and Game New Zealand

Click here to view Bryce's presentation

2.45 pm

NZACA/EBOS Healthcare Excellence in Care Award finalist presentations

  • Bidfood Excellence in Food Award for Care Homes and Hospital category
  • Medi-Map Community Connections Award category
  • QPS Benchmarking Innovative Delivery Award category

3.30 pm

Afternoon tea and prize draw

4.20 pm

Concurrent sessions

  • Concurrent session 7
    Enablers to strengthen a quality improvement culture in aged residential care
    Prem Kumar, Quality Improvement Advisor and Carmela Petagna, Senior Portfolio Manager, Health Quality & Safety Commission

Click here to view Prem and Carmela's presentation

  • Concurrent session 8
    Complaints - what's the right thing to do
    Susan Murphy, Manager, HealthCERT, Quality Assurance and Safety, Protection Regulation and Assurance, Ministry of Health

Click here to view Susan's presentation

  • Concurrent session 9
    Working with your bank 2
    Ross Currie, ASB

Click here to view Ross' presentation

7.30 pm

Time Travellers Ball

featuring the NZACA/EBOS Healthcare Excellence in Care Awards ceremony

Sponsored by ASB


*This programme is subject to change


view day 1>> view day 3>>

 *This programme is subject to change