Presentation: Complaints - what's the right thing to do
Time: Wednesday 12 September, 4.20 pm
Susan Murphy is the HealthCERT Manager at the Ministry of Health. Susan has been in the role since April 2018, having come from MidCentral DHB, where she was the Manager, Quality and Clinical Risk. Susan is a registered nurse with 25 years’ experience in the health sector, working predominately with mental health services in NZ and the UK. Susan has been in a quality role for more than 10 years now and is passionate about ensuring patients, families and whānau get the best care possible when they are at their most vulnerable. Susan is looking forward to working with the sector to achieve the best possible outcomes for all.