Michele is General Manager, interRAI Services at TAS, a health professional services organisation aiming to inform and improve service planning and delivery. interRAI is a comprehensive clinical assessment system used across New Zealand in home, community and residential care settings. Michele has extensive senior management experience primarily across the health sector. In the UK Michele held a number of senior management positions in the National Health Service and was Director Older Peoples Services in Social Care. In New Zealand her roles have included leading the National Breast and Cervical Screening Programmes for the Ministry of Health. As General Manager, Legal Aid Services, Michele led a programme of work to reform the legal aid system. She is a Trustee on the Te Omanga Hospice Trust, Lower Hutt, and a Member of the Institute of Directors.
The interRAI Services team from TAS will present on their multifaceted, innovative response to COVID-19. The pressure of the worsening pandemic produced diamonds at interRAI Services, as the team put big ideas into action. The entire education and support team pivoted to transform classroom learning into distance learning, enabling greatly continued access for clinicians. Our technology and data analytics teams generated an algorithm that leveraged interRAI data to help identify people most vulnerable to COVID-19, and passed the outputs on to DHBs. Finally, a cross-agency agreement allowed for training several hundred final-year nursing students to deliver interRAI assessments, to help assess the needs of those most vulnerable to the pandemic.